Shareholder Centre

Shareholder Frequently Asked Questions

The basics

A dividend is a sum of money that a company may pay its shareholders for each share they hold. The amount of money paid out is decided by the company's Board of Directors and is based on the company's profits and need for funds. There is no guarantee that a company will make dividend payments in any given year or years. Old Mutual plc currently expects to pay a dividend twice a year.

The share price will be influenced by a number of factors, some of which are outside the company's control. The factors may include:

  • the performance and prospects of the company or the industry in which the company operates. In Old Mutual's case this is broadly the insurance and financial services industry;
  • political, general economic, financial and stock market conditions;
  • perceptions of investors about the above factors.

As with all listed shares, the share price of Old Mutual plc on any of the stock exchanges where it is listed can go up or down. If you sell your shares, you may receive more or less than you originally paid for them.

The tax consequences of keeping or selling your shares, or buying more shares, depend on your own circumstances and the country in which you are resident. If you are in any doubt about your tax position, you should seek independent professional advice.

There is a share price summary section on this website where you can view the trading price of Old Mutual shares. During trading hours the price will generally be updated every 15 minutes. It is important to remember that this price should only be used as a guide and may not be the exact price at which you could buy or sell Old Mutual shares.

The share price at the end of the previous trading day can generally be found in the financial pages of the daily press and through other media in the countries where the shares are listed. In addition, there are a number of internet sites through which share price information can be obtained. These can be found by using an internet search engine.

Financial reporting and General Meetings

We generally announce our half-year results in early August and our full-year results in March. The date of the next results announcement can be found in the calendar section of this website.

You can view an online version or download a PDF version of the Annual Report and Accounts from the financial reports section of this website. If you would like to receive a hard copy by post please register your request here.

If you are a registered shareholder on the UK or South Africa share register, electronic proxy appointment is available for General Meetings of the Company. This enables proxy votes to be submitted electronically, as an alternative to filling out and posting a form of proxy. Further details are set out on the forms of proxy. Electronic submission is not, however, available for voting instruction forms, which must be used if your shares have been dematerialised or immobilised through Strate in South Africa, or CDC / Old Mutual Securities in Zimbabwe.

The Annual General Meeting generally takes place in May of each year. The exact date can be found in the calendar.


Old Mutual currently pays dividends twice a year. Interim dividends are paid in October, in respect of the six months ended 30 June and final dividends are paid in May, in respect of the full year ended 31 December. Dates for payment of the next dividend can be found in the dividend section of this website. Shareholders who have queries about their dividends should contact our registrars.

Yes, this is possible. You need to complete a bank mandate form and send it to our registrars.

You will need to complete a change of banking details form and send it to our registrars.

You should contact our registrars, who will check the payment details and, if appropriate, issue a replacement cheque. To avoid this problem in future you may wish to consider having your dividends paid electronically into your bank or building society account. To do so, you need to complete a dividend mandate form and send it to our registrars.

If you have an out-of-date cheque, you need to return it to the registrars and they will reissue it. To avoid this problem in future, you may wish to consider having your dividends paid electronically into your bank or building society account. To do so, you need to complete a dividend mandate form and send it to the registrars.

The Company does not currently operate an active scrip dividend scheme or dividend reinvestment plan.

You should contact our registrars, either in writing or by telephone, stating the date the dividend was paid, and a duplicate voucher will be supplied.

Shares and Share Dealing

You can buy and sell shares through a stockbroker or any bank that offers a share-dealing service. Old Mutual does not recommend any particular share-dealing service. If you are in any doubt about buying or selling Old Mutual shares, you should seek advice from an independent financial adviser. Old Mutual cannot provide such advice.

You can find your Shareholder Reference Number on the payment advice notice or tax voucher accompanying your last dividend payment or notification. The number is also on forms of proxy (but not voting instruction forms) for Annual General Meetings and Extraordinary General Meetings.

You should complete a change of address form and return it to our registrars, having followed the instructions on the form. If you need assistance with completing the form or are unclear about the requirements, please contact our registrars, who will be able to help you.

You need to contact our registrars, who will tell you what information and documents they need in order to effect the change.

You should notify our registrars as soon as possible, either in writing or by telephone, so that a restriction can be placed on the holding in case anyone attempts to use your certificate fraudulently. You will then be sent a letter of indemnity, which must be completed and returned to the registrars, so that a replacement certificate can be issued. A fee will be payable for this to cover the administration costs involved.

We recognise that this is a difficult time for you, but please contact our registrars as soon as possible. The action you need to take depends on whether the shares were held in sole or joint names, and the registrars will be able to help you with the documentation required and make the process as straightforward as possible for you.

If you hold your shares in the form of certificates, you will need to complete a Stock Transfer Form and return it to the registrars, together with your share certificate(s), after it has been stamped (i.e. any stamp duty payable on the transfer has been paid) to arrange the transfer of ownership. If you need assistance in completing the form or are unclear about the requirements, please contact the registrars who will explain it to you.

Our new registrars

Our new registrars are the Global Share Alliance, comprising Equiniti Limited in the UK and Link Market Services in South Africa.

In line with Company policy and good corporate governance, we review our external service providers from time to time to ensure it receives best practice services at a competitive price.

Following 15 years with Computershare as our share registrars, we undertook an in-depth review of our share registration providers in South Africa and the UK during 2013/14, which led to the decision to change suppliers. We believe this change will benefit Old Mutual, its shareholders and employees through enhanced service quality and market-competitive fees.

There was no need for us to change our registrars in Namibia, Malawi and Zimbabwe, and Link Market Services are continuing our pre-existing relationships with the registrars in those territories.

The following are the contact details for the Company's registrars in the UK, South Africa and the other three territories:

United Kingdom

Equiniti Limited
Aspect House
Spencer Road
West Sussex
BN99 6DA
United Kingdom
Tel no: 0871 384 2878 (if calling from the United Kingdom)
Tel no: +44 121 415 0833 (from Overseas)
*Calls cost 8p per minute plus network extras. Lines are open 8.30am to 5.30pm Monday to Friday excluding UK public holidays.
The website for shareholder information and queries is at

South Africa

Link Market Services South Africa (Pty) Ltd
13th Floor Rennie House
19 Ameshoff Street
Johannesburg 2001
PO Box 10462, Johannesburg, 2000
Tel no: +27 (0)86 140 0110
The website for shareholder information and queries is at

NOTE: Link Market Services also has a representative in Cape Town, situated at the Old Mutual offices in Pinelands.


National Bank of Malawi
Legal Department
NBM Towers
7 Henderson Street
PO Box 945, Blantyre, Malawi
Telephone: +265 1 823 483 / +265 1 820 900
Fax: +265 1 820 054


Transfer Secretaries (Pty) Limited
4 Robert Mugabe Street
PO Box 2401, Windhoek
Tel: +264 (0)61 227647
Fax: +264 (0)61 248531


Corpserve Registrars (Pvt) Limited
2nd Floor ZB Centre
Cnr First Street & Kwame Nkrumah Avenue
PO Box 2208, Harare, Zimbabwe
Tel: +263 4 751 559/61
Fax: +263 4 752 629

The transfer came into effect on Monday, 1 September 2014. From that date, all enquiries relating to shareholdings on the UK or SA registers should be directed to Equiniti Limited in the UK and Link Market Services in South Africa.

You should have had a new shareholder reference number assigned to your Old Mutual shareholding by our new share registrars if your shares are on the principal UK register or South African branch register. If you hold your shares in certificated form, your existing certificate remains valid despite the change in reference number.

Please contact the registrar and they will be able to assist you.

Shareholders do not need to take any action as a result of the change in share registrars and current share certificates, shareholders' instructions and shareholding accounts will remain valid. Shareholders who hold their shares through the Strate system will not be affected and should communicate with Link Market Services instead of Computershare or directly with their own CSDP. Shareholders on the UK register should contact Equiniti Limited with any queries.

No you will not be required to resubmit your FICA documents.

Yes, you will need to re-register with either Equiniti Limited or Link Market Services in order to be able to access online services.

For shareholders on the main UK register, please contact Equiniti Limited as follows:
Access - click on Shareview Portfolio - Find out more & register, then follow the online instructions.

For shareholders on the SA register, please contact Link Market Services as follows:
Please ensure that you have your new shareholder reference number with you when you register.

You will be able to track your holdings online and update/enquire with respect to the following:

  • Check your current shareholding balance
  • Check transactions and balance history
  • View your payment history
  • Download a variety of instruction forms

Please contact the registrars and they will be able to assist you.

Shareholders on the South African register who wish to claim against the dividend withholding tax for Dividends 1 to 27 (prior to 1 September 2014), need to make contact with Computershare Investor Services (Pty) Ltd on 0681 100940 or +27 (0)11 870 8227. For claims against dividend withholding tax from dividend 28 onwards, please contact Link Market Shares.


If shares have been bought at different times, the registration details provided to our registrars might differ slightly, resulting in two accounts having been created. To correct this duplication, please contact the registrars directly.